Library

Frequently Asked Questions (FAQs)

Q 1: How many books can I borrow?
Q 2: How long can I keep the borrowed books?
Q 3: Can I renew the borrowed books?
Q 4: What is the process of renewing the borrowed book?
Q 5: How can I access my library account?
Q 6: Can I reserve any particular Book?
Q 7: How can I know the due date of the book?
Q 8: Can I issue the 'Reference Book'?
Q 9: How can I know that the book is on reference?
Q 10: Can I get the journals issued?
Q 11: Can I get the Audio-Visual Material issued?
Q 12: Where can I search for the documents Available in the Library?
Q 13: If OPAC is showing a book available on shelf, but I am unable to find, so what shall I do?
Q 14: How do I get to know about the recent information from the Library?
Q 15: What are the library hours?
Q 16: Do our library have any satellite library?
Q 17: How can I use the Reprography Services (Printing, Scanning & Xeroxing)?
Q 18: How much do I have to pay for Reprographic services?
Q 19: How can I pay for the reprographic services?
Q 20: Does our Library have any area for group discussion?
Q 21: Do we have the back volume of the journals?
Q 22: Where can I get more information?
Q 23: What is the contact information for the library?
Q 24: What is "Library Card"?
Q 25: What should I do if I lost my Library Card?
Q 26: How can I access the Online Resources of the library?
Q 27: How can I register on RAKMHSU E-Library Portal?
Q 28: Is there any assistance or training provided for the effective usage of Online Databases?
Q 29: How Can I access E-Books?
Q 30: How can I access the Internet facility in the Library?
Q 31: Can I access the Internet facility on my laptop?
Q 32: I am an external member and I want to use the your library, So how do I proceed?
Q 33: Does the library also offering the services to INTERN?


Q 1: How many books can I borrow?
Ans: Maximum of 4 Books you can borrow at one time

Q 2: How long can I keep the borrowed books?
Ans: You can keep the borrowed books for 2 weeks from the date of issue

Q 3: Can I renew the borrowed books?
Ans: Yes you can renew your books for 2 times.

Q 4: What is the process of renewing the borrowed book?
Ans: Books can be renewed by three ways:

By just replying the reminder E Mail sent by the Library
By Log in your Account Online
In Person

Q 5: How can I access my library account?
Ans: You can access you Library account through OPAC by clicking the ‘Check & Renew’ on OPAC main page.

Q 6: Can I reserve any particular Book?
Ans: Yes you can reserve the particular book, reservation can be made either in person at circulation counter or by log in your library account.

Q 7: How can I know the due date of the book?
Ans: Due date is stamped on the due date slip pasted on the inner back of the book, or you can log in your account to know the due date.

Q 8: Can I issue the 'Reference Book'?
Ans: No, You cannot issue the 'Reference Book'. They are meant to be use in the Library only.

Q 9: How can I know that the book is on reference?
Ans: The reference book can be identified by seeing 'R' on the spine of the book.

Q 10: Can I get the journals issued?
Ans: No, Journals and other periodical cannot be issued, you can just refer it in the Library

Q 11: Can I get the Audio-Visual material issued?
Ans: No, Audio-visual Material cannot be issued. They are for reference purpose only.

Q 12: Where can I search for the documents Available in the Library?
Ans: The Catalogue of the Library Material is available both On /Off-Campus,open www.rakmhsu.com then click ‘Library’ then click ‘OPAC’.

Q 13: If OPAC is showing a book available on shelf, but I am unable to find, so what shall I do?
Ans: In this case, please contact the Library Staff.

Q 14: How do I get to know about the recent information from the Library?
Ans: List of Journals and Books that have been procured are circulated through Email to each and every member of the University Staff, Students and Faculties.

Q 15: What are the library hours?
Ans: Sunday to Thursday: 8.30 AM to 9:30 PM, Saturday: 9.00 AM to 5:00 PM, Friday: Holiday

Q 16: Do our library have any satellite library?
Ans: Yes, We have Four satellite Libraries,

Saqr Hospital Library
Obaidallah Hospital Library
Fujairah Hospital Library
RAKCODS Library

"Sunday to Thursday: 8:00AM to 2:30 PM"

Q 17: How can I use the Reprography Services (Printing, Scanning & Xeroxing)?
Ans: A dedicated staff is deployed to assist and serve you for all your Reprographic needs.

Q 18: How much do I have to pay for Reprographic services?
Ans: For Photocopying and Printing: 25 fils/page, for scanning: No charge.

Q 19: How can I pay for the reprographic services?
Ans: Payment can be made ONLY through your University ID Card which can be recahrged by the Accounts Department with minimum AED 20/-

Q 20: Does the library have any area for Group discussion?
Ans: Yes, Library have dedicated 10 PBL and group discussion room with the total seating capacity of 100 Students

Q 21: Do we have the back volume of the journals?
Ans: Back Volume of the subscribed journals is available in the Journal section of the Library.

Q 22: Where can I get more information about library?
Ans: Library Website has almost all the information about the Library. For further information please contact the Library staff.

Q 23: What is the contact information for the Library?
Ans: Library staff is availble on Phone # 07 226 9000, Ext 321 & 322, You can also contact through Email; library@rakmhsu.ac.ae
Q 24: What is "Library Card"?
Ans: Your "University Identity Card" (UID Card) issued by the Administration Department is your bar-coded "Library Card".

Q 25: What should I do if I lost my Library Card?
Ans: Immediately inform the concerned Staff immediately.

Q 26: How can I access the Online Resources of the library?
Ans: Through RAKMHSU E-Library Portal - www.rakmhsu.com - E-Library

Q 27: How can I register on RAKMHSU E-Library Portal?
Ans:
Step 1 – Open E-Library Portal Website.
Step 2 – Click 'Register a new account' and fill up all the details by using your University E-Mail ID only.
Step 3 – After completing the registration you will get a confirmation E-mail on University E-Mail ID.
Step 4 – Click the Confirmation URL specified inside the E-mail.
Step 5 – Now you can access all the E- Resources subscribed by university.

Q 28: Is there any assistance or training provided for the effective usage of Online Databases?
Ans: Yes, on demand Library is organising the training and orientation session for the Online databses.

Q 29: How Can I access E-Books?
Ans: Please refer the details of the E-Books are available in the library. You will also be informed about the updates of the E-Books through your university E mail time-to-time.

Q 30: How can I access the Internet facility in the Library?
Ans: Internet facility is available on 35 Computer systems; apart from that you can also use the internet on our Laptops.

Q 31: Can I access the Internet facility on my laptop?
Ans: Yes, you can access the Internet on your Laptop as the whole Library Has WiFi connectivity

Q 32: I am an external member and I want to use the your library, So how do I proceed?
Ans: Yes, We have Library Professional Membership System. The external membership is granted only on the approval of the honorable Vice Chancellor. Fees Structure for the external members is as follows:

AED 2000/- as one year membership
AED 1000/- as six months membership
AED 200/- as per months membership

The Form for External Membership along with term & Conditions are available on the Library website. You can also request the form by E mail your request to library@rakmhsu.ac.ae, or by personally visit the library.

Q 33: Does the library also offering the services to INTERN?
Ans: Yes, we are offering the services to the interns. The form for Intern Membership along with guidelines are available on the Library website. You can also request the form by E mail your request to library@rakmhsu.ac.ae, or by personally visit the library.